Firms are increasingly using contingent labor to flexibly respond to demand in a wide array of environments and labor supply agencies are growing to fill this need. As a result, firms and agencies are engaging in long term contracts for labor supply. We develop mathematical models of the...

We investigate the impact of behavioral ordering on profits under competition. Specifically, we use controlled laboratory experiments to evaluate the differences in profits between a behavioral competitor (where a human places orders), and a management science-driven competitor (where orders are...

We study the interaction between the design of a premium-status loyalty program, revenue management, and strategic consumer behavior. Specifically, we consider a contemporaneous change where firms across several industries switch their loyalty programs from quantity-based to spending-based...

This paper reports on the results of a large-scale field quasi-experiment in a premium status tier reward loyalty program setting. Our main goal is to understand strategic consumer behavior in such programs, and quantify the value of the tier reward by estimating the associated change in reward...

It seems rather intuitive that customers who pay higher prices for otherwise identical products/services should be more valuable to the firm. However, we show that in dynamic pricing situations with limited capacity (airlines, hotels, advertisers, sports/concert venues, etc.) this intuition...

Problem definition: We use a realistically large, publicly available dataset from a global fintech lender to simulate the impact of different anti-discrimination laws, and their corresponding data management and model building regimes, on gender-based discrimination in the non-mortgage fintech...

We investigate the impact of strategic consumer behavior on retailers' dynamic pricing decisions. We present a stylized two-period model, and test the equilibrium predictions in a set of behavioral experiments in which human subjects played the role of pricing managers. Our main insight is that...

Recent advances in information technology, advanced manufacturing (robotics, 3D printing, etc.) and logistics allow firms to customize their products to the specifications of individual consumers, who, of course like such products more than the standard ones. However, in an unlikely event that...