bank of India and ICICI bank. SERVQUAL model which was proposed by Parasuram et al. is used to measure the service quality … perceived by the customers of the state bank of India and ICICI bank in Srinagar city, a city in Jammu and Kashmir and a state … in India. The information as gathered from the different customers of both banks Viz., State bank of India and ICICI bank …

this research tried to analyze the best bank in terms of bench-marking, which they follow because every time requirements …

sector is one of the fastest growing sectors in India. This study examines the satisfaction level of consumers of major … nationalized banks in India and services provided by them. It also provides a functional comparison of the two different approaches … cross sections differ in evaluating a bank's performance and expectations of the end users …

accounted 60.7 percent in 2006 which show the emergence and growth of service sector in agrarian country like India, and within … service sector the contribution to bank in the GDP Growth is 2.5 per cent in 2008-09, which is likely to increase 7.7 per cent … examine the main features of service quality, GAP model, analyse bank's performance with respect to various service dimensions …

The banking sector in India has made significant progress since the economic reforms in 1991 owing to entry of private … India because of its scenic natural beauty, beautiful forests, waterfalls and surroundings and also, the capital of the …

mentioned dimensions. The result reveals that State Bank of India (SBI) has become the first Indian bank to adopt technology and … improving IT infrastructure among public sector banks as per the above said dimensions and ICICI Bank tops among private banks …