Factors influencing overall service quality of online banking : a comparative study of indian public and private sector banks
Year of publication: |
2020
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Authors: | Bhatt, Viral ; Mehta, Bhoomi |
Published in: |
The review of economic and business studies : REBS. - Iaşi : [Verlag nicht ermittelbar], ISSN 2068-7249, ZDB-ID 2480537-3. - Vol. 13.2020, 1, p. 27-46
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Subject: | online banking | overall service quality | factor analysis | multiple regression analysis | public and private banks | Dienstleistungsqualität | Service quality | Indien | India | Electronic Banking | Electronic banking | Bank | Privatwirtschaft | Private sector | Öffentliche Bank | Public bank | Privatkundengeschäft | Personal banking |
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