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value of novel technological services. To understand and achieve the potential value, customers need first to unlearn their …
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The focal study considers the variety in recent perspectives on value and value creation in service as a stimulant to explicate and organize differences to build toward integrative understanding. The purpose of the study is to provide a categorization of the perspectives on value and value...
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developing.A growing number of services in all production sectors can be detected, and the classical dichotomy between goods and … services is disintegrating and losing significance (Kotler, 1977, Normann, 1991, Rispoli, Tamma, 1992, Cercola, 1996), in its … international debate.All businesses enrich their offerings by including services to increase their competitiveness, at the same time …
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Purpose This paper studies, based on the theory of service-dominant logic, the effect of value co-creation practices (linking and materializing) on engagement dimensions (popularity, commitment and virality). The main objective is to analyze the influence of value co-creation practices on...
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