Taking a resource-based self-regulation perspective, this study examined afternoon emotional exhaustion as a mediator linking the within-person relations between morning work-family conflict and later employee displaced aggression in the work and family domains. In addition, it examined...

Previous researchers have encountered difficulties in rationalizing the extremely high expenditure elasticities estimated for grain demanded by urban Chinese households. The high grain expenditure elasticities, which usually translate into high income elasticities, are doubtful for making a...

Drawing on cognitive rumination theories and conceptualizing customer service interaction as a goal attainment situation for service employees, the current study examined employee rumination about negative service encounters as an intermediate cognitive process that explains the within-person...

Abstract: Using the National Taxation Survey data from 2009 to 2015, this paper takes the reform of "replacing business tax with value-added tax" (RBTVT) in China as a quasi-natural experiment to empirically explore the impact of the fiscal pressure caused by the turnover tax reduction on the...

The body of literature surrounding emotional labor, defined as service employees’ effort to manage their emotions to meet organizational goals (Hochschild, 1983; Morris & Feldman, 1996), exhibits a severe lack of studies examining intercultural service encounters (i.e., service episodes in which a...