competitiveness of the retail banking services including service quality, financial capacity, risk management, organizational culture …, and social responsibility. The findings indicate that financial capacity has biggest effect and service quality has … positively to the competitiveness of the retail banking services including service quality, financial capacity, risk management …

Service is created when it's marketed, and this is why we try to measure “service quality” through “marketing mix …”. This paper analyzes the Egyptian banking performance, and measures the effect of the marketing mix on service quality and … the effect of service quality on performance indicators. Banking performance is measured, using Return On Assets (ROA) and …

This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior … of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. A total … carried out to uncover the key dimensions of Indonesian Islamic banking service quality. Next, we use central tendency …

The success of a bank depends on the quality of the relationships it establishes with customers, gaining confidence and … the value it provides. For a higher service quality and to prevent errors, banks must set features of quality service and … the means and methods of measurement and evaluation. The purpose of this paper is to establish quality standards for …

Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and … of the permanent area competition imposement. Banks being aware of the quality problems also lead to the appearance and … the main elements of a quality programme. …

Quality includes the technical side or strictly linked to intrinsic characteristics and properties of the product or … globalization and the development spheres of service, the bar in quality always rises and quality is a key factor in customers …

period. They are function of the quality, usage and maintenance (storage) of sold product. In marketing sense, warranty costs …

level of quality of services, and an offer that should satisfy the demands of the modern tourist. Dynamic development and …

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …