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Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing …-a-vis satisfaction with online retailing services. While the study model conceptualizes customers' perceptions as a composite variable … consumers' online retailing satisfaction. The study also found empirical support for customers' perceptions as an antecedent of …

Persistent link: https://www.econbiz.de/10012116963

Private labels in marketplaces

Shopova, Radostina - 2021

This paper investigates the implications of vertical integration with private labels in the marketplace model opposed to the classic wholesale model. Differently from classic retailers, on a marketplace firms set end-consumer prices and the intermediary collects fees. When introducing a...

Persistent link: https://www.econbiz.de/10012705125

A Model of Vertical Differentiation for Online Retailing

Ba, Sulin; Stallaert, Jan; Zhang, Zhongju - 2014

number of online transactions has seen a steady increase as more consumers turn to online retailing (e-tailing) for a wide …

Persistent link: https://www.econbiz.de/10014055525

How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

A study on website quality and its impact on customer satisfaction with reference to ecommerce companies

Krishnamoorthy, D.; Vigram, R. P. - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 888-895

Persistent link: https://www.econbiz.de/10012543113

Effects of perceived service quality, website quality, and reputation on purchase intention : the mediating and moderating roles of trust and perceived risk in online shopping

Qalati, Sikandar Ali; Vela, Esthela Galvan; Dakhan, … - In: Cogent business & management 8 (2021) 1, pp. 1-20

This paper aims to investigate the relationship between antecedents of trust in online shopping and purchase intention. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived reputation, as well as the mediating role of trust in...

Persistent link: https://www.econbiz.de/10012669005

Presenting products on websites : the importance of information quality criteria for online shoppers

Amsl, Sarah; Watson, Iain; Teller, Christoph; Wood, Steve - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1213-1238

Persistent link: https://www.econbiz.de/10014484078

Using an Online Intermediary as an Additional Channel for Selling Quality Differentiated Services

Rahman, Mohammad Saifur; Akcura, Tolga; Ozdemir, Zafer D. - 2014

When deciding whether to utilize an online intermediary in addition to their own distribution channels, quality differentiated service providers face the trade-off between the benefit of extended reach and the threat of increased competition. Using an analytical framework, we analyze when and...

Persistent link: https://www.econbiz.de/10014167532

Influence of Information Technology, Quality of Service, Trust, Price, Customer Satisfaction on E-Commerce

Muhammad, Farhan; Permana, Herdiansyah - 2019

This Research Is Made To Know And Analyze The Factors That Affect E-Commerce In The Form Of Information Technology, Service Quality, Trust, Price, Customer Satisfaction. The technique used in sampling in this study was Smart PLS, with a sample of 202 respondents. Data collection using...

Persistent link: https://www.econbiz.de/10014033111

Pricing in retail markets with low search costs : evidence from a price comparison website

Lindgren, Charlie; Daunfeldt, Sven-Olov; Rudholm, Niklas - 2021

Price comparison websites, where consumers can compare prices at a search cost that is close to zero, have become increasingly common around the world. Using daily information on prices, click-throughs, and the number of retailers for a sample of consumer electronics and durable goods over a...

Persistent link: https://www.econbiz.de/10012605830

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