to convert raw data into a more structured format that is more appropriate for analysis. The hotel use specialized … Customer Relationship Management (CRM) software to manage customer, the hotel use specialized Customer Relationship Management …

25 % compared to a hotel without SPA center; at least 20-25% of hotel customers can be attracted to these services (an …Opening a SPA center in the Central Plaza hotel is needed for various reasons: it increases the turnover with at least … important criterion in the choice of hotel by customers); and transformation of the hotel with seasonal activity in "all …

the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot … of money for a hospitality industry because the business of a hotel is people. The paper tries to define the hotel … research about tourists’ satisfaction regarding the hotels services in Romania accompanies the paper and highlights the …

to improve the quality of the tourist services, and what quality for the clients means, taking the example of a hotel in … researches have taken shape into "conceptual models of the quality of the services" (Dotchin and Oakland, 1994; Juwaheer and Ross … element which will help most countries to get out of the present crisis. The low quality of the services provided in the …

innovation performance is exited in the hotel industry. The theoretical and managerial implications were drawn based on the study …