This article explores how managers, in the Call Centre of a Bank, (re)defined, and drew boundaries around 'past' cultural conditions, in relation to the introduction of a Business Process Reengineering (BPR) regime. Managers represented the 'past' negatively, in terms of conflict and coercion,...

This article focuses on teamworking as a form of governmentality whereby management seeks to govern by distance. This involves mobilizing the support and commitment of employees to teamworking and organizational goals by appealing to their autonomy, unity, sociability and desire for a more...

This article draws on fieldwork conducted in the back‐office of a major retail UK bank and explores how, when introducing change, management drew on contradictory normative and rational discourses. Its primary concern is to explore how, in this context, employees engaged in contradictory acts...