Sánchez-Franco, Manuel J.; Aramendia-Muneta, Maria Elena - In: Journal of innovation & knowledge : JIK 8 (2023) 3, pp. 1-16
Our study explores the differences in necessary and sufficient conditions for producing (dis)satisfactory guest experiences between Airbnb and hotels, intending to develop competitive strategies for the hospitality industry. Using advanced Natural Language Processing techniques, we analysed...