collected from mix method study and three different field studies of healthcare patients in two different health care contexts …

care facility would always attract customers. Today private hospitals need to provide reliable service to satisfy patients …’ needs. Thus, patients’ perceptions, especially about service quality, naturally, define customers’ level of satisfaction … (Parasuraman, Zeithaml & Berry, 1985), a survey was conducted at a private hospital in Anuradhapura city area. The researcher …

service delivery. This study objectively focused on the hospital's service quality, and patients' satisfaction as a predictor … varied studies into the examination of patients' comparative and varied views with regards to private healthcare providers … satisfaction of the patient, one with more effect size and predictive relevance to drive greater loyalty amongst the patients in a …

services and lack of patient loyalty. Therefore, hospital services should be continually improved. The objective of this … significantly strong correlation between the quality of the services provided with the patient’s satisfaction and loyalty. The T …-test results discovered that there was no difference between the satisfaction and loyalty of the private patients with the insured …

behavior on hospital’s performance. Aims & Objectives: This paper seeks to find out (1) impact of socioeconomic profile of the … patients on service quality perception, (2) Impact of service quality perception on patient’s behavior, (3) assess the … patients. The data was collected from 800 small and medium private clinics where competition is stringent. The resultant data …

influence to the image of the hospital but it does not have significant influence to patient’s satisfaction. The image of … Kajuruhan Kepanjen Hospital Malang Regency has positive and significant influence to patient’s satisfaction and loyalty. Patient’s …Objective – Kajuruhan Kepanjen Hospital Malang Regency is the only hospital possessed by Malang Regency. The …

indicate that patient satisfaction, trust and commitment can create favourable behavioural intentions amongst patients. When … patients reveal higher trust, they are more inclined to value healthcare services and willing to commit to a long … commitment and build a good relationship between service providers and patients. Efforts should be taken to raise the standard of …