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Service Escape : Profiting from Customer Cancellations
Xie, Jinhong; Gerstner, Eitan - 2005
increase the hassle cost associated with customer cancellations. Our research complements the extant theory on advance …
Persistent link: https://www.econbiz.de/10014027944
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On Withholding Capacity from Strategic Patients
Xu, Yunchao - 2020
Common wisdom suggests that, everything else being equal, seeing patients sooner rather than later is preferable. In particular, health outcomes improve with reduced delay and so does patient satisfaction. Meanwhile, if the delay in access to care is reduced, rescheduling becomes easier and thus...
Persistent link: https://www.econbiz.de/10012834067
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Tasks for service modularization planning
Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819
Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...
Persistent link: https://www.econbiz.de/10012503254
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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
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Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna; Sthapit, Erose - In: Services marketing quarterly 45 (2024) 1, pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
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Do Not Panic! Enhancing Service Recovery of Nursing Services
Mohammed Yusr, Maha - 2019
health, care and support which can be concluded that it is critical to study the health care services. Predicting that …
Persistent link: https://www.econbiz.de/10012891100
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Customer Service Standards
Terziev, Venelin - 2018
providing services; customer service quality assessment; management of control, measuring and implementation equipment …; corrective actions applied in the case of established discrepancies in the provided services; loading, unloading, storing … requires the organization to accurately determine customer service types, the cost of providing alternative services, and …
Persistent link: https://www.econbiz.de/10012920389
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Customer Service Standards
Terziev, Venelin - 2018
providing services; customer service quality assessment; management of control, measuring and implementation equipment …; corrective actions applied in the case of established discrepancies in the provided services; loading, unloading, storing … requires the organization to accurately determine customer service types, the cost of providing alternative services, and …
Persistent link: https://www.econbiz.de/10012928079
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A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P; Rahul R - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389