Managing Appointment-Based Services in the Presence of Walk-In Customers
Year of publication: |
2018
|
---|---|
Authors: | Wang, Shan |
Other Persons: | Liu, Nan (contributor) ; Wan, Guohua (contributor) |
Publisher: |
[2018]: [S.l.] : SSRN |
Subject: | Beziehungsmarketing | Relationship marketing | Theorie | Theory | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Dienstleistungssektor | Service industry | Kundenservice | Customer service |
Extent: | 1 Online-Ressource (56 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Management Science, Forthcoming Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments October 18, 2018 erstellt |
Other identifiers: | 10.2139/ssrn.3104045 [DOI] |
Classification: | C44 - Statistical Decision Theory; Operations Research ; C61 - Optimization Techniques; Programming Models; Dynamic Analysis ; M10 - Business Administration. General ; I10 - Health. General |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Service Customization through Dramaturgy
McCarthy, Ian P., (2010)
-
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi, (2020)
-
Conducting service research that matters
Gustafsson, Anders, (2015)
- More ...
-
Managing appointment-based services in the presence of walk-in customers
Shan, Wang, (2020)
-
Design of Patient Visit Itineraries in Tandem Systems
Liu, Nan, (2023)
-
Design of patient visit itineraries in tandem systems
Liu, Nan, (2024)
- More ...