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What changes in restaurant satisfaction during Covid-19? : an overview based on online reviews
Silva Farinha, Carlos; Tiago, Flávio Borges; Moreira … - In: Journal of tourism, sustainability and well-being 11 (2023) 1, pp. 13-26
. Therefore data was collected on TripAdvisor for two different periods - before and after the pandemic, using the top restaurants …
Persistent link: https://www.econbiz.de/10014318030
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Customer Perceptions of Restaurant Delivery
Kimes, Sheryl E. - 2020
A survey of 224 Internet users found that all had ordered delivery by an app or online and that 58% ordered delivery at least once per week. Most delivery orders were placed on a smartphone and less than half of delivery orders were placed through third party delivery companies. The single most...
Persistent link: https://www.econbiz.de/10012829135
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A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu; Sivakumar S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
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Influence of servicescape on behavioural intentions through mediation and moderation effects : a study on Malaysia's full-service restaurants
Muhammad Asghar Ali; Ding Hooi Ting; Salim, Lina; … - In: Cogent business & management 8 (2021) 1, pp. 1-26
-order construct. Full-service restaurants need to be conscious of servicescape elements to maintain an acceptable level of crowding …Restaurant servicescape domain consists of physical and social aspects. Surprisingly, both aspects have been studied … independently. This study aims to investigate the unanimous effects of servicescape on consumer behaviour in a full-service context …
Persistent link: https://www.econbiz.de/10012655137
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The impact of social servicescape factors on customers’ satisfaction and repurchase intentions in mid-range restaurants in Baltic States
Morkunas, Mangirdas; Rudienė, Elzė - In: Journal of open innovation : technology, market, and … 6 (2020) 3/77, pp. 1-15
The present paper studies the importance of social servicescape factors to customer satisfaction in middle …-priced restaurant services. This paper fills the existing literature gap on the importance of social servicescape factors onto customers … social servicescape attributes to customer satisfaction. The study also highlighted the difference in gender attitudes …
Persistent link: https://www.econbiz.de/10012296746
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The value of measuring customer satisfaction
Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus
Mensah, Ishmael; Mensah, Rebecca Dei - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 1, pp. 27-36
Persistent link: https://www.econbiz.de/10011892717
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Choosing restaurant for lunch in campus area by the compromise decision via AHP
Kilinc, Ceyhun C.; Semiz, Mustafa; Katircioglu, Elif; … - In: International journal of economic perspectives : IJEP 7 (2013) 2, pp. 5-10
Persistent link: https://www.econbiz.de/10011586394
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Perceived price as antecedent of satisfaction and loyalty : learn from fast food multinational restaurants in Indonesia
Syah, Tantri Yanuar Rahmat; Alimwidodo, Patrick Christian; … - In: Central European business review : CEBR 11 (2022) 4, pp. 63-84
Persistent link: https://www.econbiz.de/10013457318