The rise of intelligent conversation agents, or chatbots, are responsible for the dramatic decrease in remote customer service agent jobs. However, chatbots in their current form, are far from infallible. We theorize that there is an inherent trade-off between a chatbot's response relevance and...

We scrutinize the direct and moderated impact of brands’ support for Black Lives Matter (BLM) on consumer responses. Our empirical strategy exploits Blackout Tuesday as a natural experiment in which BLM support occurred on Instagram (treated platform) but not on Twitter (control platform) to...

Using a unique dataset from a large food sharing platform, we investigate the effect of supply side assortment size on users' purchase probabilities. We find that users' purchase probabilities are increasing in assortment size but at a decreasing rate. The initial increase in purchase...

Agricultural food production in China is deeply vulnerable to extreme droughts. Although there are many studies to evaluate this issue from different aspects, comprehensive assessments with full consideration of climate change, crop rotations, irrigation effects, and socioeconomic factors in...

The effects of asset purchase programs on macroeconomic variables are likely to be moderate. We reach this conclusion after simulating the impact of the Federal Reserve's second large-scale asset purchase program (LSAP II) in a DSGE model enriched with a preferred habitat framework and estimated...

This research investigates how multiple strategic orientations and strategic flexibility collectively influ-ence firm product innovation. A chain multiple mediation model with moderation is constructed thatlinks two types of strategic orientation (entrepreneurial orientation and learning...