Can we adequately assess corporate reputation? The 'No' side argues that reputation is contextually dependent and lacks a consensus definition. The 'Yes' side argues that adequate does not equal perfect and that existing measures enable answering meaningful questions and making meaningful...

Legitimacy is a fundamental concept of organizational institutionalism. It influences how organizations behave and has been shown to affect their performance and survival (Pollock & Rindova, 2003; Singh, Tucker, & House, 1986). As developed in organizational institutionalism the term has spread...

It is argued that no simple correlation can be established between corporate social performance and corporate financial performance. The activities that generate CSP do not directly impact the company's financial performance, but instead affect the bottom line via its stock of reputational...

We describe a service quality initiative that focused on improving the work behavior and job attitudes of employees in a job category that is often overlooked, yet which is integral to the success of most public sector organizations — administrative assistants. Data on service quality were...

How does a Chief Executive Officer's (CEO's) level of trait empathy affect his or her management of organizational crises? So far, management scholars have highlighted mostly positive effects of CEOs' empathy in the emotionally charged context of crises. We combine the emerging critical...

Over the past years, media coverage of firms has received significant scholarly attention. However, the resulting literature is spread across multiple disciplines and, therefore, varies with regard to its theoretical underpinnings and contextual settings. This makes it challenging for scholars...

Symbols are habitually used by organizations to transform the meaning of their actions and intentions in ways that enable them to manage complex stakeholder relationships and achieve competitive advantage. However, applications of symbolic management across disciplines and research traditions in...

Currency movements create difficulties for businessmen and investors and for the authorities in management of the economy. Attempts have been made to devise measures of a currency's strength against a group of other currencies by using trade-weighted currency indexes. While they all attempt to...

This study tests a central proposition of institutional theory, that organizational isomorphism increases organizational legitimacy. Results show that isomorphism in the strategies of commercial banks is related to legitimacy conferred by bank regulators and the media, even in the presence of...

While most strategic group research has focused on performance implications, we consider the relationship between strategic group membership and reputation. Using strategic group identity and domain consensus concepts, we propose strategic groups have different reputations. We find significant...