Schulz, Thomas; Böhm, Markus; Gewald, Heiko; Celik, Zehra - In: Business & Information Systems Engineering 62 (2020) 5, pp. 417-433
institutional literature, the authors question the assumption that service logic is dominant for all actors of a service ecosystem …. By applying activity theory, the article illustrates how an institutional logic multiplicity among actors can negatively … state logic of some actors, which is characterized by the obligation to provide mobility, impairs the quality of service …
