This paper presents a fuzzy multi-criteria decision-making (FMCDM) model by integrating both subjective and objective weights for ranking and evaluating the service quality in hotels. The objective method selects weights of criteria through mathematical calculation, while the subjective method...

Quality function deployment (QFD) is a customer-driven approach, widely used to develop or process new product in order to maximize customer satisfaction. Last researches used linear physical programming (LPP) procedure to optimize QFD; however, QFD issue involved uncertainties, or fuzziness,...

In operations and service management generating revenues is as important as reducing costs. Although logistics customer service is an important measure for executives, little research has been conducted to quantify the extent to which improvements of service levels contribute to a company's...

The evaluation of transport projects has become increasingly complex. Different aspects have to be taken into account and the consequences of the problems are usually far reaching and the different policy alternatives are numerous and difficult to predict. Several pressure or action groups have...

Quality function deployment (QFD) is a customer-driven approach, widely used to develop or process new product to maximize customer satisfaction. Last researches used linear physical programming (LPP) procedure to optimize QFD; however, QFD issue involved uncertainties, or fuzziness, which...

Maintenance has been acknowledged by industrial management as a significant influencing factor of plant performance. Effective plant maintenance can be realized by developing a proper maintenance strategy. However, selecting an appropriate maintenance strategy is difficult because maintenance is...

In a growingly competitive business environment, numerous organizations adopt the total quality management (TQM) approach, to struggle for business excellence. To monitor the progress towards business excellence, thousands of organizations across the world use self-assessment on a regular basis....

Investors participate in stock markets for the exclusive purposes of earning highest return and sustaining and enhancing profitability. With this in mind, identifying effective determining factors regarding the selection of both the volume and type of invested securities (portfolio) is a matter...

Investors participate in stock markets for the exclusive purposes of earning highest return and sustaining and enhancing profitability. With this in mind, identifying effective determining factors regarding the selection of both the volume and type of invested securities (portfolio) is a matter...

Analytical Hierarchical Process (AHP) along with fuzzy set theory has been used extensively in the Multi-Criteria Decision Making (MCDM) process in which fuzzy numbers are utilized to represent human judgments more realistically. Over the past couple of decades, numerous articles have been...