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This study analyzes customers' online social communication to rate lodgings and tourist destinations. A practical methodology is proposed to analyze the online reputation of lodgings as well as the main concepts rated by customers in their online social communication process. To this end, an...
Persistent link: https://www.econbiz.de/10012125305
In this contemporary world, electronic word of mouth (eWOM) platforms (or media) have become a prerequisite information source for online surfers, especially when planning excursions. However, tourists refer to the reviews of these platforms based on utilitarian and hedonic aspects. The...
Persistent link: https://www.econbiz.de/10013368917
citizens’-as individuals-attitudes and behaviours to support tourism activities. Specifically, the current study examines three … research objectives: (1) The impact of social media marketing activities on pro-tourism behaviours. (2) The impact of social … media marketing activities on both destination attractiveness and attitude towards the positive impacts of tourism. (3) The …
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. Social media acts as an agent of change within the marketing and communication of organizations. In particular, the tourism … management organizations (DMOs), which try to coordinate and market the intangible and immaterial tourism product of a …
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Local residents' voices have been regarded as the most important extra-role behavior that determines the growth and survival of tourist destinations. This study examines the antecedents of such crucial extra-role behaviors of local residents. Furthermore, it examines the mediation role of...
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The purpose of this paper is to analyze the effects of co-creation of a tourist brand image projected in Twitter by using NVIVO 11. It takes the case study of the Smart Fuerteventura brand, an ecotourism association made up of a group of local firms. The brand concept is linked to the...
Persistent link: https://www.econbiz.de/10013251297