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Determinants of customers' adaptation to Internet Banking : evidence from Greater Jakarta Area, Indonesia
Nasreen, Jareena; Lubis, Arief Wibisono - In: ASEAN marketing journal : Association of Southeast … 13 (2021) 2, pp. 143-157
to using Internet Banking among banks’ customers in Indonesia. The variables hypothesized to influence adaptation to … using Internet Banking are Importance of Internet Banking Needs, Compatibility, Convenience, Communication, and Benefits of … Internet Banking. Design/methodology/approach: This study uses Structural Equation Modelling (SEM) on a sample of 215 Internet …
Persistent link: https://www.econbiz.de/10012886853
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An Empirical Study-Emerging Trends in E-Commerce : A Field Study to Evaluate Trust and Security Parameters for Online Consumers in Online Shopping and E-Banking
Kaur, Dr. Gagandeep - 2017
Just as today's economy is a mixture of old and new, similarly, marketing pattern is a hybrid of the traditional and the modern. The traditional marketing competencies have established their deep roots since the time immemorial, however, new technological competencies have also been absorbed in...
Persistent link: https://www.econbiz.de/10012953222
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Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction
Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12
This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in Pakistan during the Covid-19 pandemic, following a...
Persistent link: https://www.econbiz.de/10014380765
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The impact of digital social responsibility on customer trust and brand equity : an evidence from social commerce in Thailand
Puwirat, W.; Suchart Tripopsakul - In: European research studies 22 (2019) 2, pp. 181-198
Persistent link: https://www.econbiz.de/10012285941
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Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention
Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35
Persistent link: https://www.econbiz.de/10013483278
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A Model of Trust in Online Relationship Banking
Mukherjee, Avinandan; Nath, Prithwiraj - 2012
also have a causal relationship. Proposes and empirically tests five hypotheses with a sample of 510 Internet users of …
Persistent link: https://www.econbiz.de/10014163739
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Effect of Online Ticketing Decision Using Electronic Money With E-Payment System on Customer Satisfaction
-, Hamida; Usman, Osly - 2021
The purpose of this study is: to know the positive and significant influence of online ticket purchase decisions on customer satisfaction, to know the positive and significant influence of electronic money on customer satisfaction, to know the positive and significant influence of e-payment on...
Persistent link: https://www.econbiz.de/10013240917
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The role of trust in online lending
Bertsch, Christoph; Hull, Isaiah; Qi, Yingjie; Zhang, Xin - 2017
We study the impact of trust on the expansion of online lending in the U.S. over the 2008-2016 period. Using data from the largest platform, we demonstrate that a misconduct-driven decline of trust in traditional banking is associated with a statistically and economically significant increase in...
Persistent link: https://www.econbiz.de/10011763048
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Service quality of internet banking from an Indonesian perspective
Asni, Kurnia; Nasir; Yunus, Mukhlis; Nurdasila - In: Expert journal of marketing 6 (2018) 2, pp. 45-51
Persistent link: https://www.econbiz.de/10012217269
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Is perceived value enough to create loyalty for m-wallets? : exploring the role of trust and satisfaction
Dhaigude, Amol; Tapar, Archit Vinod; Jawed, Mohammad Shameem - In: Cogent business & management 10 (2023) 3, pp. 1-23
This study explores the role of perceived customer value and loyalty relationships in mobile wallet (M-wallet). The study further investigates trust and satisfaction as drivers of loyalty and examines the role of trust in the traditional value-satisfaction-loyalty relationship. A total of 214...
Persistent link: https://www.econbiz.de/10014505825