Khan, Zoia; Khattak, Arif - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 275-292
Managers are interested in how to develop relationship with customers due to importance of social media based brand … communities and changing landscape of communication. Similarly with online brand community platform a new concept emerged i ….e. customer brand engagement, focusing on expanded domain of relationship building. In this study we have provided insights about …