Live streaming platforms such as Twitch and Periscope have become some of the most popular synchronous social networking services. In order to attract viewers, streamers are motivated to broadcast exciting video content while actively interacting with viewers. The emerging stream of research on...

With the rising popularity of live video streaming in recent years, it has begun to attract interest from both e-commerce practitioners and the research community. However, there is scarce academic research in understanding whether and how live video streaming affects the landscape of...

Large Language Models (LLMs) such as ChatGPT and Bard have been widely recognized as one of the fastest-growing technologies in history. They have gained considerable attention in the news due to their potential to cause significant transformation in various industries, particularly in...

This paper examines how i) a crowdfunding campaign's pro-sociality (the production of a public versus private good), ii) the social network structure (embeddedness) among individuals advocating for the campaign on social media, and iii) the volume of social media activity around a campaign,...

A significant body of literature in information systems, marketing, and economics has shown the important implication of the distinction between experience products and search products (“product typeâ€) on consumer information search, marketplace design, and firm strategy. However, how...

Collaborative crowdsourcing communities help firms obtain ideas generated by the public sector at a lower cost compared to those generated in-house. However, the growth of these communities has led to a large influx of ideas. This has made it difficult for firm experts to identify and evaluate...

The Internet has long been argued to have “flattened” the world. However, a variety of work has shown that frictions do remain, deriving from biases and preferences tied to individual-level differences, e.g., cultural, demographic, and geographic. Such biases, if present, are undesirable...

A common issue in online dating platforms is that many users focus their attention on a subset of popular peers, which leads to congestion and thus lower matching rates. Our study examines the results of a randomized natural field experiment, wherein our corporate partner, a large online dating...

We consider the role of online dispute resolution (ex-post guarantees of supplier quality) when they are introduced in the presence of an online reputation system (an ex-ante informational mechanism), in the context of online service procurement platforms. We argue that dispute resolution will...

This research shows that auction duration and description are two essential auction design parameters that function as screening mechanisms for bidder quality on popular online outsourcing platforms that use buyer-determined reverse auctions in order to find service providers. Using data from a...