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The individual monetary valuation of online hotel ratings
Evangelinos, Christos; Obermeyer, Andy; Bartel, Aaron - 2020
We test the impact of online hotel ratings on the customers' hotel choice using a binary choice experiment where the … impact on hotel choice. We also calculate the individual willingness to pay for higher rating scores and report the …
Persistent link: https://www.econbiz.de/10012208690
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User-generated reviews and official star ratings : can the two work together in hotel evaluation systems?
Odebiyi, Femi; Gontar, Vitaliya - In: Economic review : journal of economics & business 18 (2020) 1, pp. 37-48
-generated feedback in terms of determining hotel ratings, and establishing whether similarities between official hotel ratings and guests … reveal that the online review system is still not structured enough to become the main evaluation system of a hotel. …
Persistent link: https://www.econbiz.de/10014466402
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Sentiment Analyse mit lokalen Grammatiken : wissensbasierter Ansatz zur Extraktion von Sentiments in Hotelbewertungen
Wolfgruber, Marlene - 2015
Persistent link: https://www.econbiz.de/10011437469
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Application of Text Mining to Extract Hotel Attributes and Construct Perceptual Map of Five Star Hotels from Online Review : Study of Jakarta and Singapore Five-Star Hotels
Hananto, Arga - 2019
Use of post-purchase online consumer review in hotel attributes study was still scarce in the literature. Arguably … decision. This study is aimed to extract attributes from two samples of five-star hotel reviews (Jakarta and Singapore) with … demonstrated the viability of online review as a source of data for hotel attribute and positioning studies …
Persistent link: https://www.econbiz.de/10012862148
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Application of Kansei engineering and data mining in the Thai ceramic manufacturing
Kittidecha, Chaiwat; Yamada, Koichi - In: Journal of Industrial Engineering International 14 (2018) 4, pp. 757-766
Ceramic is one of the highly competitive products in Thailand. Many Thai ceramic companies are attempting to know the customer needs and perceptions for making favorite products. To know customer needs is the target of designers and to develop a product that must satisfy customers. This research...
Persistent link: https://www.econbiz.de/10011995869
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The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering: Evidence from Indonesian logistics service providers
Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent Business & Management 7 (2020) 1, pp. 1-30
This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...
Persistent link: https://www.econbiz.de/10012657259
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The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic
Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent Business & Management 8 (2021) 1, pp. 1-35
This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...
Persistent link: https://www.econbiz.de/10014001627
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The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers
Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30
This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...
Persistent link: https://www.econbiz.de/10012650009
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The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic
Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35
This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...
Persistent link: https://www.econbiz.de/10012661363
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Customer perception on last-mile delivery services using Kansei engineering and conjoint analysis : a case study of Indonesian logistics providers
Restuputri, Dian Palupi; Fridawati, Ayun; Masudin, Ilyas - In: Logistics 6 (2022) 2, pp. 1-16
Background: This article identifies the preferences of the customer of logistics services in Indonesia using the Kansei engineering and conjoint analysis methods. The Conjoint Analysis aims to establish utility scores that represent factors in logistics services. Methods: In this study, 100...
Persistent link: https://www.econbiz.de/10013203047