PurposeA major part of knowledge management for knowledge-intensive firms such as professional service firms is the increasing focus on thought leadership. Despite being a well-known term, it is poorly defined and analysed in the academic and practitioner literature. The aim of this article is...

Relationships are widely recognized as key to business success in the form of both informal interpersonal networks and formal organizational relationships. While Chinese personal networks (guanxi) have attracted scholars’ interest, the concept has not been fully investigated or understood in...

The twentieth century witnessed an extraordinary flow of institutional investment into urban infrastructure. Notwithstanding this, the demand for infrastructure projects exceeds supply of skills and capital. With this disconnect as a backdrop we develop a model of information flow to examine how...

This paper addresses some strategies for conducting elite interviews. It draws upon material from a significant number of interviews that the author has conducted with this group in a variety of economic sectors and countries, as well as from the social sciences literature on elites. The aim of...

This chapter outlines the definitions of the concept of reputation and shows how they derive from different disciplines. The authors also discuss how they are inter-related in the management literature. Reputation is closely linked to an organization's perceived capacity to produce high-quality...

Market liberalisation has fundamentally changed state interventions in the supply of services and supportive infrastructure across a range of public services. While this trend has been relatively well documented, there has been a dearth of research into the changing nature of state interventions...