PurposeA major part of knowledge management for knowledge-intensive firms such as professional service firms is the increasing focus on thought leadership. Despite being a well-known term, it is poorly defined and analysed in the academic and practitioner literature. The aim of this article is...

Relationships are widely recognized as key to business success in the form of both informal interpersonal networks and formal organizational relationships. While Chinese personal networks (guanxi) have attracted scholars’ interest, the concept has not been fully investigated or understood in...

This paper argues that the reputations of firms are key in determining whether students decide to apply to particular companies. Senior managers and scholars alike need to be aware that firms have not just one, but multiple reputations within the student talent market, which has important...

Purpose – Provides a critical overview of the significant and growing challenges that countries and organizations face with attracting and retaining foreign talent.Design/methodology/approach – Gives a thorough and accessible analysis of information from academia, business and the media on...

Purpose - The aim of the paper is to explore the labour market experiences of highly skilled migrants from developed countries who are not linguistic or visible minorities in the host country.Design/methodology/approach - The results of the paper derive from interviews with 64 highly skilled...

This chapter reviews the research on marketing and reputation relevant to professional service firms (PSFs). Although there has been relatively little research to date, we organise the material by problematising the issue of marketing within PSFs before introducing reputation and using a...

Purpose -- This paper addresses the paradox that individuals face in seeking to both generate new ideas and be committed to delivering standardised processes in a creative industry. We explore this tension in order to better understand how synergistic benefits are reaped at the intersection of...