Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of … the airline. The problem of the research: Insufficient attention to the service quality of the airline. The aim of the … research: To investigate whether the costumers’ expectations formed by service provider match the customers’ perceived quality …

theoretic and practical material of different Lithuanian and foreign authors, explore the models of service quality assessment …, analyze the classification of hotels and homesteads their services delivered, criteria of services‘ quality evaluation. There … was performed the analysis of the quality of accommodation services provided by Šiauliai region companies according to …

level of quality of services, and an offer that should satisfy the demands of the modern tourist. Dynamic development and …

providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol … function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control, (2) service failure …. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service …