Much of service quality research has been carried out on external service quality, i.e., services delivered by organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on external service quality (ESQ), under the existence of...

The paper examines the corporate social responsibility (CSR) reporting conducted by Saudi listed firms based on the guidelines of ISO 26000. To measure the extent of ISO disclosure, we use a content analysis. A CSR reporting index is established throughout the global reporting initiative (GRI)...

Higher education institutions throughout the world are facing difficulties from political, economic, and technical causes, demanding the adoption of innovative management techniques and organisational structures to preserve their places in the global market. In this environment, digitization has...

Innovative technology significantly transforms numerous activities and operations in the logistics sector across various industries, including the aviation sphere. This primary quantitative research aimed to explore the evolution of logistics and supply chain management in the digital age for...