Kayande, Kayande, U.; de Bruyn, de Bruyn, A.; Lilien, … - Erasmus Research Institute of Management (ERIM), … - 2006
Marketing managers often provide much poorer evaluations of model-based marketing decision support systems (MDSSs) than … and related recommendations. Thus, there is likely to be a gap between a marketing manager’s mental model and the decision … model with the MDSS. We hypothesize that, in tandem, these two types of MDSS feedback induce marketing managers to update …