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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Hospitality workers' COVID-19 risk perception and depression : a contingent model based on transactional theory of stress model
Yan, Jiaqi; Kim, Sunghoon; Zhang, Stephen X.; Foo, Maw Der - In: International journal of hospitality management 95 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012547994
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COVID-19 impact on the hospitality industry : exploratory study of financial-slack-driven risk preparedness
Wieczorek-Kosmala, Monika - In: International journal of hospitality management 94 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012495105
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What factors influence Generation Y's employee retention in the hospitality industry? : an internal marketing approach
Frye, William D.; Kang, Soonhwa; Huh, Chang; Lee, Myong Jae - In: International journal of hospitality management 85 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241411
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Going back to its roots : can hospitableness provide hotels competitive advantage over the sharing economy?
Mody, Makarand Amrish; Suess, Courtney; Lehto, Xinran Y. - In: International journal of hospitality management 76 (2019) 1, pp. 286-298
Persistent link: https://www.econbiz.de/10011982009
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Representations of hospitality at The Special Needs Hotel
McIntosh, Alison; Harris, Candice - In: International journal of hospitality management 75 (2018), pp. 153-159
Persistent link: https://www.econbiz.de/10011944982
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Non-verbal communication in hospitality : at the intersection of religion and gender
Shahidul Islam, Mohammad; Kirillova, Ksenia - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146195
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Development and validation of a hospitality idiosyncratic deals scale
Sun, Ning; Song, Haiyan; Kong, Haiyan; Bu, Naipeng - In: International journal of hospitality management 91 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389841
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This hotel is family-run! : enabling positive consumer response via perceived hospitableness
Scholl-Grissemann, Ursula; Kallmünzer, Andreas; … - In: International journal of hospitality management 99 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013328037