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Passengers intentions towards self-services check-in, Kuwait airport as a case study
AlKheder, Sharaf
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh
;
Ahammad, Mohammad F.
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
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Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
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Industry 4.0 : a bibliometric review of its managerial intellectual structure and potential evolution in the service industries
Mariani, Marcello M.
;
Borghi, Matteo
- In:
Technological forecasting & social change : an …
149
(
2019
),
pp. 1-24
Persistent link: https://www.econbiz.de/10012228825
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Public support for innovation : a systematic review of the literature and implications for open innovation
Jugend, Daniel
;
Fiorini, Paula De Camargo
;
Armellini, …
- In:
Technological forecasting & social change : an …
156
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012514658
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Decent work in a transition economy : an empirical study of employees in China
Chen, Shih-Chih
;
Jiang, Wei
;
Ma, Yin
- In:
Technological forecasting & social change : an …
153
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012234725
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8
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
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Real-time information sharing, customer orientation, and the exploration of intra-service industry differences : Malaysia as an emerging market
Ghouri, Arsalan Mujahid
;
Akhtar, Pervaiz
;
Haq, Mirza A.
; …
- In:
Technological forecasting & social change : an …
167
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012799558
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10
How sustainable-orientated service innovation strategies are contributing to the sustainable development goals
Calabrese, Armando
;
Costa, Roberta
;
Levialdi Ghiron, Nathan
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012803454
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