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The impact of quality manageme...
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Hotel industry
535
Hotellerie
534
Hospitality industry
205
Gastgewerbe
198
Hospital
194
Krankenhaus
194
Consumer behaviour
185
Konsumentenverhalten
185
Dienstleistungsqualität
159
Service quality
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Law, Chun Hung Roberts
23
Han, Heesup
20
Köseoglu, Mehmet Ali
20
Okumus, Fevzi
19
Kim, Woo Gon
13
Chen, Ming-Hsiang
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6
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Nicolau, Juan Luis
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Pizam, Abraham
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Sainaghi, Ruggero
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Xu, Xun
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Arici, Hasan Evrim
5
Bufquin, Diego
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Buhalis, Dimitrios
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Claver Cortés, Enrique
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Mattila, Anna S.
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International journal of hospitality management
Journal of business research : JBR
International journal of contemporary hospitality management
347
Total quality management & business excellence
243
Tourism management : research, policies, practice
243
The TQM journal : the international review of organizational improvement
233
SpringerLink / Bücher
226
International journal of quality & reliability management
206
International journal of production research
201
Journal of hospitality marketing & management
195
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
175
International journal of productivity and quality management : IJPQM
166
European journal of operational research : EJOR
149
Health care management review : HCM review
146
Discussion paper / Centre for Economic Policy Research
139
International journal of production economics
137
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
122
Working paper / National Bureau of Economic Research, Inc.
122
Tourism management perspectives : TMP
117
Tourism economics : the business and finance of tourism and recreation
116
Journal of health organization and management
97
Journal of hospitality and tourism insights
95
Management science : journal of the Institute for Operations Research and the Management Sciences
90
Journal of health economics
87
Journal of travel and tourism marketing
83
Springer eBook Collection
82
Health care management science
80
Quality management journal : QMJ
78
Discussion papers / CEPR
77
Technological forecasting & social change : an international journal
60
International journal of six sigma and competitive advantage : IJSSCA
59
CEPR Discussion Papers
57
Socio-economic planning sciences : the international journal of public sector decision-making
57
Journal of revenue and pricing management
55
The Cornell hospitality quarterly
55
Manufacturing & service operations management : M & SOM
54
Service business
54
Omega : the international journal of management science
53
Applied economics
51
Tourism and hospitality research : THR
51
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ECONIS (ZBW)
858
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1
The physical appearance of hotel guests : the impact on service providers’ communication and
quality
of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
2
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
3
Going back to its roots : can hospitableness provide
hotels
competitive advantage over the sharing economy?
Mody, Makarand Amrish
;
Suess, Courtney
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 286-298
Persistent link: https://www.econbiz.de/10011982009
Saved in:
4
What factors influence Generation Y's employee retention in the hospitality industry? : an internal marketing approach
Frye, William D.
;
Kang, Soonhwa
;
Huh, Chang
;
Lee, Myong Jae
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241411
Saved in:
5
Non-verbal communication in hospitality : at the intersection of religion and gender
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146195
Saved in:
6
Representations of hospitality at The Special Needs Hotel
McIntosh, Alison
;
Harris, Candice
- In:
International journal of hospitality management
75
(
2018
),
pp. 153-159
Persistent link: https://www.econbiz.de/10011944982
Saved in:
7
Nurturing tourists' ethical food consumption : testing the persuasive strengths of alternative messages in a natural hotel setting
Cozzio, Claudia
;
Volgger, Michael
;
Taplin, Ross
; …
- In:
Journal of business research : JBR
117
(
2020
),
pp. 268-279
Persistent link: https://www.econbiz.de/10012286022
Saved in:
8
Development and validation of a hospitality idiosyncratic deals scale
Sun, Ning
;
Song, Haiyan
;
Kong, Haiyan
;
Bu, Naipeng
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389841
Saved in:
9
COVID-19 impact on the hospitality industry : exploratory study of financial-slack-driven risk preparedness
Wieczorek-Kosmala, Monika
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495105
Saved in:
10
Hospitality workers' COVID-19 risk perception and depression : a contingent model based on transactional theory of stress model
Yan, Jiaqi
;
Kim, Sunghoon
;
Zhang, Stephen X.
;
Foo, Maw Der
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547994
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