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Understanding smart service failure : the case of smart restaurants
Wong, IpKin Anthony; Huang, Jingwen (Daisy); Lin, Zhiwei - In: International journal of hospitality management 119 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015070044
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Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine; Wong, IpKin Anthony - In: International journal of hospitality management 56 (2016), pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
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Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine; Weaven, Scott; Wong, IpKin Anthony - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
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A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun; Wong, IpKin Anthony; Kim, Seongseop; … - In: International journal of hospitality management 99 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
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How can foodstagramming improve dining outcomes? : a normative focus perspective
Xiong, Xiling; Lian, Qi Lilith; Wong, IpKin Anthony - In: International journal of hospitality management 113 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014325592
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When employees fight back : investigating how customer incivility and procedural injustice can impel employee retaliation
Chan, Suk Ha Grace; Lin, Zhiwei; Wong, IpKin Anthony; … - In: International journal of hospitality management 107 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10014227116