A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Year of publication: |
2021
|
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Authors: | Wen, Huijun ; Wong, IpKin Anthony ; Kim, Seongseop ; Badu-Baiden, Frank ; Ji, Mingjie |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 99.2021, p. 1-10
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Subject: | Brand attachment | Customer interaction | Employee service quality | Experience | Food | Multilevel | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry |
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