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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia - In: Journal of service management 27 (2016) 2, pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
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Consumer motives and willingness to co-create in professional and generic services
Neghina, Carmen; Bloemer, Johanna M.; Birgelen, Marcel van - In: Journal of service management 28 (2017) 1, pp. 157-181
Persistent link: https://www.econbiz.de/10011655006
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Uncovering the structures and maturity of the new service development research field through a bibliometric study : (1984-2014)
Mendes, Glauco H. S.; Oliveira, Maicon Gouvea; Gomide, … - In: Journal of service management 28 (2017) 1, pp. 182-223
Persistent link: https://www.econbiz.de/10011655012
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The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera; Sidaoui, Karim - In: Journal of service management 33 (2022) 4/5, pp. 733-746
Persistent link: https://www.econbiz.de/10013325755