Setting the stage for service experience : design strategies for functional services
Year of publication: |
2016
|
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Authors: | Beltagui, Ahmad ; Candi, Marina ; Riedel, Johann |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 5, p. 751-772
|
Subject: | Design | Service operations | Experience | Service innovation | Services management | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry | Dienstleistung | Services | Dienstleistungsinnovation | Dienstleistungsqualität | Service quality | Produktgestaltung | Product design |
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