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~isPartOf:"Journal of service management"
~subject:"Innovationsmanagement"
~subject:"Kundenzufriedenheit"
~subject:"Service management"
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Innovationsmanagement
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Nantes, José Flávio Diniz
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Journal of service management
SpringerLink / Bücher
42
Journal of business research : JBR
29
The service industries journal
21
The journal of services marketing
19
International journal of innovation management
15
Springer eBook Collection / Business and Economics
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Research
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Springer eBook Collection
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Industrial marketing management : the international journal for industrial and high-tech firms
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Research policy : policy, management and economic studies of science, technology and innovation
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Journal of retailing and consumer services
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Service business
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Services marketing quarterly
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The journal of technology transfer
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International journal of hospitality management
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International journal of production economics
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Technological forecasting & social change : an international journal
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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California management review
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IEEE transactions on engineering management : EM
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International journal of services and operations management : IJSOM
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Journal of service research
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Journal of service theory and practice
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European journal of innovation management : EJIM
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Fokus Dienstleistungsmarketing
4
International journal of business innovation and research : IJBIR
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International journal of innovation science
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Public management review
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Total quality management & business excellence
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International journal of contemporary hospitality management
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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1
Setting the stage for service experience : design strategies for functional
services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
2
A process-output classification for customer participation in
services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
3
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
4
Uncovering the structures and maturity of the new service development research field through a bibliometric study : (1984-2014)
Mendes, Glauco H. S.
;
Oliveira, Maicon Gouvea
;
Gomide, …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 182-223
Persistent link: https://www.econbiz.de/10011655012
Saved in:
5
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
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