Introduction -- Potential Sources of Data on the Service Sector -- United States Service Sector Data -- Service Sector Data on 14 OECD Nations -- Global Service Sector Data -- Drivers of Profitability in Service Sector.

To manage an effective customer loyalty program, third party logistics service providers (3PLs) must understand the determining factors, as well as cultural background on loyalty. This book develops a model of customer loyalty, which is then validated using empirical data from nearly 800...

This book is a work of contemporary economic history focusing primarily on the US and the UK. It shows that, historically, much of the wealth of the ultra-wealthy has been based on inheritance, tax evasion, political influence, or wage theft. Today, much of the wealth of the rentier class-the...

In an organized and organic way, this book covers all the possible theoretical and empirical facets of delisting, adding to the well-developed literature on IPOs. IPO and delisting are strictly related; the reasons for delisting may be found in the loss of the incentives that drove the firm to the...

This book examines the linkage between central bank structure, central bank autonomy-with respect to setting its monetary policy goals, choosing its policy mechanisms, legal independence, and financial independence-and monetary policy, both in select benchmark countries and at a broader...

This book highlights the contribution of language standardization to the economic rise of the West between 1600 and 1860. Previous studies have been unable to explain why during this period almost all industrial innovation was confined to small areas around the main cultural centers of three...

This book addresses some of the major issues facing postal and delivery services throughout the world. Postal operators worldwide have been slow to address the threats from and opportunities created by electronic competition. The European Commission and member states are wrestling with these...

"Paul J.J. Welfens has written a highly perceptive study of the origins - and the implications - of what must be Britain's worst deliberate economic policy mistake since the Great Depression." -Harold James, Princeton University, USA "This book by Paul J.J. Welfens, dealing with the result of...

This volume presents contributions that analyse the extraordinary impact of digital technology on business, services, and the production of value in many sectors of the economy. At the heart of this book is the fact that the entire digital economy is now worth almost 6% of global GDP, and it...