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~accessRights:"restricted"
~isPartOf:"The service industries journal"
~subject:"Quality management"
~subject:"USA"
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Quality management
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Dienstleistungssektor
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71
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customer loyalty
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service quality
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transformative service research
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Chen, Li-Fei
2
Su, Chao-Ton
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Altinay, Levent
1
Bossink, Bart
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Chen, Szu-Chi
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The service industries journal
Discussion paper / Centre for Economic Policy Research
109
Working paper / National Bureau of Economic Research, Inc.
82
Total quality management & business excellence
47
SpringerLink / Bücher
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
International journal of quality & reliability management
31
International journal of productivity and quality management : IJPQM
30
European Journal of Marketing
26
The TQM journal : the international review of organizational improvement
24
NBER working paper series
22
Discussion papers / CEPR
18
International journal of hospitality management
15
Journal of retailing and consumer services
15
Quality management journal : QMJ
15
Edward Elgar E-Book Archive
14
Springer eBook Collection
14
International Journal of Quality & Reliability Management
12
International journal of business excellence : IJBEX
11
International journal of quality and service sciences
10
International journal of services and operations management : IJSOM
10
Journal of air transport management
10
Service business
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of contemporary hospitality management
9
International journal of production economics
9
International journal of production research
9
Managerial Finance
9
Services marketing quarterly
9
The review of economics and statistics
8
Journal of business research : JBR
7
Strategic Direction
7
The TQM Journal
7
The international journal of productivity and performance management
7
Applied economics
6
Benchmarking : an international journal
6
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
6
International Journal of Bank Marketing
6
International Journal of Operations & Production Management
6
Journal of Economic Studies
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ECONIS (ZBW)
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1
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
2
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
3
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
4
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
5
Services industries and the informal economy : an introduction
Kedir, Abbi Mamo
;
Williams, Colin C.
;
Altinay, Levent
- In:
The service industries journal
38
(
2018
)
11/12
,
pp. 645-649
Persistent link: https://www.econbiz.de/10011884593
Saved in:
6
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
7
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
8
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
9
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
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