Employee involvement in ideation and healthcare service innovation quality
Year of publication: |
January 2018
|
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Authors: | Mu, Yu ; Bossink, Bart ; Vinig, Tsvi |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 38.2018, 1/2, p. 67-86
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Subject: | Service innovation | innovation quality | frontline employee involvement | top management involvement | service innovativeness | Innovation | Dienstleistungsqualität | Service quality | Innovationsmanagement | Innovation management | Dienstleistungsinnovation | Produktentwicklung | New product development | Kundenintegration | Customer integration | Qualitätsmanagement | Quality management | Gesundheitswesen | Health care system | Dienstleistungssektor | Service industry | Kooperative Führung | Participative leadership | Dienstleistung | Services |
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