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Do quality costs still matter?
Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
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The IEQMS model for augmenting quality in engineering institutions : an interpretive structural modelling approach
Pandi, A. Pal; Sethupathi, P. V. Rajendra; Jeyathilagar, D. - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 292-308
Persistent link: https://www.econbiz.de/10011558190
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An empirical investigation of the relationship between Six Sigma practices and organisational innovation
He, Zhen; Deng, Yujia; Zhang, Min; Zu, Xingxing; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 459-480
Persistent link: https://www.econbiz.de/10011723701
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Developing a short-form measure of personal excellence for use among university students in Taiwan
Tang, Hui-Wen Vivian; Chang, Kuopao; Chou, Tzu-Chin Rojoice - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 560-580
Persistent link: https://www.econbiz.de/10011579847
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Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
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Enablers of Six Sigma : contextual framework and its empirical validation
Dubey, Rameshwar; Gunasekaran, Angappa; Childe, Stephen J. - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1346-1372
Persistent link: https://www.econbiz.de/10011648455
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Quality costs in practice and an analysis of the factors affecting quality cost management
Glogovac, Maja; Filipovic, Jovan - In: Total quality management & business excellence : an … 29 (2018) 13, pp. 1521-1544
Persistent link: https://www.econbiz.de/10011962103
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Development of a quantification model for the cost of loss of image with customer complaints
Sansalvador, Manuel E.; Brotons, José M. - In: Total quality management & business excellence : an … 29 (2018) 14, pp. 1633-1647
Persistent link: https://www.econbiz.de/10011962117
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The impact of management leadership on quality performance throughout a supply chain : an empirical study
Teoman, Seyhan; Ülengin, Füsun - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1427-1451
Persistent link: https://www.econbiz.de/10011919004
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Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059