Ribeiro de Jesus, Abel; Antony, Jiju; Lepikson, Herman … - In: International Journal of Quality & Reliability Management 33 (2016) 6, pp. 702-723
/methodology/approach – A sample of industrial companies was selected to complete a survey. In total, 104 questionnaires were obtained. The … originality of this study is that the survey was conducted with companies in Brazil, a country where little information exists on …