This volume presents the latest perspectives and practices on quality services and experiences in hospitality and … implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both … representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality …

This book is based on the proceedings of a one-day conference on Market Quality, held at the Zicklin School of Business … on April 30, 2002. Some of the questions addressed in this book are: How should market quality be defined, measured …