1 Quality costing: an introduction -- 2 Definitions of quality costs -- 3 Collection of quality costs -- 4 Reporting of … quality costs -- 5 Uses of quality costs -- 6 Case study, company 1 -- 7 Case study, company 2 -- 8 Case study, company 3 -- 9 … Case study, company 4 -- 10 Setting up a quality costing system. …

Examines the role of senior managers in total quality management (TQM) and provides some pointers as to why they should …