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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012514396

Optimizing service offerings using asymmetric impact-sentiment-performance analysis

Hu, Feng; Li, Hongxiu; Liu, Yong; Teichert, Thorsten - In: International journal of hospitality management 89 (2020), pp. 1-16

Persistent link: https://www.econbiz.de/10012293744

Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews

Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563

Persistent link: https://www.econbiz.de/10011643325

How to implement informational and emotional appeals in print advertisements : a framework for choosing ad appeals based on advertisers' objectives and targeted demographics

Teichert, Thorsten; Hardeck, Dirk; Liu, Yong; Trivedi, Rohit - In: Journal of advertising research 58 (2018) 3, pp. 363-379

Persistent link: https://www.econbiz.de/10011929132

Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage

Hu, Feng; Teichert, Thorsten; Liu, Yong; Li, Hongxiu; … - In: Tourism management : research, policies, practice 74 (2019), pp. 345-357

Persistent link: https://www.econbiz.de/10012128673

Mobile Service Innovation and Business Models

Bouwman, Harry (contributor); Haaker, Timber (contributor); … - 2008

Persistent link: https://www.econbiz.de/10013520960

An organizational competence model for innovation intermediaries

Janssen, Wil; Bouwman, Harry; van Buuren, René; … - In: European Journal of Innovation Management 17 (2014) 1, pp. 2-24

Purpose – The purpose of this paper is to address the role of intermediaries in open innovation networks in achieving ICT-enabled innovations. The ultimate goal of open innovation networks is to create value for endusers and providers, and to share the risks and rewards. The aim of this paper...

Persistent link: https://www.econbiz.de/10014721709