Optimizing service offerings using asymmetric impact-sentiment-performance analysis
Feng Hu, Hongxiu Li, Yong Liu, Thorsten Teichert
| Year of publication: |
2020
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|---|---|
| Authors: | Hu, Feng ; Li, Hongxiu ; Liu, Yong ; Teichert, Thorsten |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 89.2020, p. 1-16
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| Subject: | User-generated content | Asymmetric impact-sentiment-performance analysis | Attribute priority | Hotel chains | Improvement strategies | Sentiment analysis | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102557 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012293744