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~accessRights:"restricted"
~person:"Larivière, Bart"
~subject:"Kundenservice"
~subject:"Service recovery"
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Kundenservice
Service recovery
Beziehungsmarketing
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Larivière, Bart
Gustafsson, Anders
6
Barnes, Donald C.
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Beatty, Sharon E.
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Baker, Melissa A.
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Cai, Ruiying
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Van Vaerenbergh, Yves
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Qu, Hailin
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Rui, Huaxia
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Sands, Sean
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Sharifi, Seyed Shahin
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Sheth, Jagdish N.
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Shin, Hyunju
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
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ECONIS (ZBW)
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The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
2
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
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