Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Prentice, Catherine"
~person:"Witell, Lars"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kundenorientierung und Leistun...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
27
Relationship marketing
27
Consumer behaviour
18
Dienstleistungsqualität
18
Konsumentenverhalten
18
Service quality
18
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistung
12
Innovation
12
Services
12
Service innovation
10
Customer integration
9
Dienstleistungssektor
9
Kundenintegration
9
Service industry
9
Dienstleistungsinnovation
8
Innovation management
8
Innovationsmanagement
8
Brand management
7
Customer engagement
7
Markenführung
7
Brand image
5
Customer service
5
Kundenservice
5
Markenimage
5
Betriebliche Wertschöpfung
4
Einzelhandel
4
Gambling
4
Glücksspiel
4
New product development
4
New service development
4
Retail trade
4
Value creation
4
Airline
3
Artificial intelligence
3
Business services
3
Customer experience
3
Customer loyalty
3
Emotion
3
more ...
less ...
Online availability
All
Undetermined
Free
3
Type of publication
All
Article
38
Type of publication (narrower categories)
All
Article in journal
35
Aufsatz in Zeitschrift
35
Aufsatz im Buch
2
Book section
2
research-article
1
Language
All
English
38
Author
All
Prentice, Catherine
Witell, Lars
Bruhn, Manfred
41
Han, Heesup
38
Hollebeek, Linda D.
36
Hadwich, Karsten
27
Kumar, V.
27
Thaichon, Park
24
Rather, Raouf Ahmad
22
Svensson, Göran
22
Loureiro, Sandra Maria Correia
21
Mattila, Anna S.
21
Gustafsson, Anders
20
So, Kevin Kam Fung
20
Khan, Imran
19
Kumar, Vikas
19
Palmatier, Robert W.
19
Quach, Sara
19
Ahn, Jiseon
18
Gil Saura, Irene
18
Vrontis, Demetris
18
Itani, Omar S.
17
Rahman, Zillur
17
Roy, Sanjit
17
Grewal, Dhruv
16
Klaus, Philipp
16
Agnihotri, Raj
15
Japutra, Arnold
15
Balaji, M. S.
14
Johnson, Lester W.
14
Karjaluoto, Heikki
14
King, Ceridwyn
14
Kleinaltenkamp, Michael
14
Leckie, Civilai
14
Ruyter, Ko de
14
Wong, IpKin Anthony
14
Bilgihan, Anil
13
Chatterjee, Sheshadri
13
Dwivedi, Yogesh Kumar
13
Sesé, F. Javier
13
more ...
less ...
Published in...
All
Journal of retailing and consumer services
11
Journal of business research : JBR
6
Journal of service management
3
International journal of hospitality management
2
Journal of hospitality marketing & management
2
The journal of services marketing
2
Debating innovation : perspectives and paradoxes of an idealized concept
1
European Journal of Marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing
1
Journal of service research
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Journal of vacation marketing
1
Services marketing quarterly
1
The Routledge handbook of service research insights and ideas
1
The journal of business & industrial marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
37
Other ZBW resources
1
Showing
1
-
10
of
38
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Conducting
service
research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Designing satisfying
service
encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
The role of customer knowledge development for incremental and radical
service
innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to
service
encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
Exploring dualities of
service
innovation : implications for
service
research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
6
Reflections on context in
service
research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
7
Identifying categories of
service
innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
8
Defining
service
innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
9
Typologies and frameworks in
service
innovation
Kowalkowski, Christian
;
Witell, Lars
- In:
The Routledge handbook of service research insights and …
,
(pp. 109-130)
.
2020
Persistent link: https://www.econbiz.de/10012238613
Saved in:
10
Does one size fit all? : new
service
development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
