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Benchmarking and operational performance: some empirical results

Voss, Christopher A.; Åhlström, Pär; Blackmon, Kate - In: International Journal of Operations & Production Management 17 (1997) 10, pp. 1046-1058

Investigates the link between benchmarking and operational performance using a sample of over 600 European manufacturing sites. Benchmarking is linked to the identification and adoption of improved operational practices, an increased understanding of competitive positioning, and the larger...

Persistent link: https://www.econbiz.de/10014790772

"Futurizing" smart service : implications for service researchers and managers

Wuenderlich, Nancy V.; Heinonen, Kristina; Ostrom, Amy L.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 442-447

Persistent link: https://www.econbiz.de/10011418323

Customer orientation and innovation : a comparative study of manufacturing and service firms

Wang, Qiang; Zhao, Xiande; Voss, Christopher A. - In: International journal of production economics 171 (2016), pp. 221-230

Persistent link: https://www.econbiz.de/10011437355

Innovating through services, co-creation and supplier integration : cases from China

Zhang, Min; Zhao, Xiande; Voss, Christopher A.; Zhu, Guilong - In: International journal of production economics 171 (2016), pp. 289-300

Persistent link: https://www.econbiz.de/10011437386

Reflections on context in service research

Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36

Persistent link: https://www.econbiz.de/10011482107

Service modularity and architecture : an overview and research agenda

Brax, Saara A.; Bask, Anu; Hsuan Mikkola, Juliana; … - In: International journal of operations & production … 37 (2017) 6, pp. 686-702

Persistent link: https://www.econbiz.de/10011702207

Deployment strategies for service innovation

Wang, Qiang; Voss, Christopher A.; Zhao, Xiande - In: IEEE transactions on engineering management : EM 66 (2019) 4, pp. 514-528

Persistent link: https://www.econbiz.de/10012129810

Contracting outsourced services with collaborative key performance indicators

Akkermans, Henk; Oppen, Willem van; Wynstra, Finn; … - In: Journal of operations management 65 (2019) 1, pp. 22-47

Persistent link: https://www.econbiz.de/10012041233

"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers

Larivière, Bart; Bowen, David E.; Andreassen, Tor W.; … - In: Journal of business research : JBR 79 (2017), pp. 238-246

Persistent link: https://www.econbiz.de/10011745302

Special issue: the effects of COVID-19 on global supply chains : responsiveness, resilience, and restoration (3Rs)

Lee, Hau Leung (ed.); Li, Xiang (ed.); … - 2023

Persistent link: https://www.econbiz.de/10014293352