As an operating philosophy, TQM has crossed departmental and disciplinary boundaries as a way to increase productivity and improve quality. Information Systems Managers, particularly those supporting legacy systems, face substantial challenges in an organization implementing TQM. A principle...

This study demonstrates the value of employing a TQM perspective in institutions of higher education. Using data collected from a Mid-Atlantic university, Importance-Performance Analysis and Intra-Organizational Impact Analysis are introduced. An integration of the results of the two analyses...

The purpose of this research is to further examine the relationship between organizational culture and a strategic approach to quality, as embodied in Malcolm Baldrige Quality award criteria. To accomplish this, a questionnaire was developed for a postal survey. The questionnaire was based upon...

Total Quality Management activities are gaining prominence in higher education. Many universities and colleges are implementing these activities across their institutions and incorporating them into the curriculum. Total Quality Management adoption by academia may generally be attributed to...

Explaining the Economic Success of Singapore explores the transformation of Singapore in the last three decades, going beyond the conventional explanations. The book argues that there was more to the transformation than a simple ‘right place, right time’ scenario as other developing...

The Korean Economy examines how Korea’s inward FDI-led globalization, particularly since the financial crisis of 1997, has been experienced, understood, managed and often strongly resisted in various economic, social and cultural domains. It is an in-depth analysis combining perspectives from...

This book takes as its starting point the question of whether contemporary state capitalism simply uses different tools than earlier or other variants of capitalism, or whether it is an altogether new kind of economic regime. It brings together key research and commentary which will help to...

China’s accession to the WTO is one of the most important policy changes in China’s long process of liberalizing its foreign trade and foreign direct investment. It is also a major world economic event with profound repercussions. This book addresses the issues raised by China’s accession...

This book addresses a number of important topics and issues associated with China’s economic transition, growth and global integration. The chapters, by a distinguished group of scholars, provide a timely assessment of recent developments in the Chinese economy. The authors employ contemporary...

This book presents Korea’s economic strategy to meet the emerging challenges, as it recovers from the 1997 financial crisis and moves on into the globalization and information era. For important policy areas, the authors evaluate existing policies, and offer proposals for new strategic...