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Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong; Jang, Soocheong - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
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Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun; Jang, Soocheong - In: The journal of services marketing 30 (2016) 7, pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
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Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun; Jang, Soocheong - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
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Lodging REITs and third-party operators : do more operators enhance the performance of REITs?
Gim, Jaehee; Jang, Soocheong - In: Tourism management : research, policies, practice 79 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012237259
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Restaurant operating expenses and their effects on profitability enhancement
Mun, Sung Gyun; Jang, Soocheong - In: International journal of hospitality management 71 (2018), pp. 68-76
Persistent link: https://www.econbiz.de/10011849558
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Does hotel ownership structure influence capital expenditures?
Kim, Hong Soon; Jang, Soocheong - In: Cornell hospitality quarterly : CQ 59 (2018) 4, pp. 325-338
Persistent link: https://www.econbiz.de/10011943073
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Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon; Jang, Soocheong - In: International journal of hospitality management 95 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
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Early mover or late mover advantage for hotels?
Lee, Seul Ki; Jang, Soocheong - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 1, pp. 23-40
Persistent link: https://www.econbiz.de/10011632987
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Does social class matter in recovering self-service technology failures?
Kim, Heewon; Jang, Soocheong - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
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Hotel experiences during the COVID-19 pandemic : high-touch versus high-tech
Davari, Dori; Vayghan, Saeed; Jang, Soocheong; Erdem, Mehmet - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1312-1330
Persistent link: https://www.econbiz.de/10013164608