Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Year of publication: |
2019
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Authors: | Byun, Jaemun ; Jang, Soocheong |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 28.2019, 7, p. 785-806
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Subject: | foodservice | open kitchen | service failure | Signaling | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Signalling | Beschwerdemanagement | Complaint management |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/19368623.2019.1567432 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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